About us

 

Churchill Insurance launched in 1989 as one of the UK's first direct motor insurers. In 1990, we started selling home insurance and, over the years, have extended our services, now offering car insurance, home insurance, travel insurance, pet insurance, breakdown cover, van insurance and motorcycle insurance.

 

We are a UK based company with all our call centres in the UK and sell insurance policies by phone and on the Internet.

 

In 2003, Churchill was acquired by the Royal Bank of Scotland Group and now forms part of the RBS Insurance division.

Our Values

  • People focused
  • Challenging
  • Passionate
  • Action orientated
  • Straightforward

Your Money Awards 2007

Once again, Churchill triumphed at this year’s Your Money Awards, which took place on 12th July 2007. Churchill won awards in the following categories:

  • Best Online Motor Insurance Provider
  • Best Online Home and Contents Insurance Provider
  Your Money AwardsYour Money Awards

These awards are in addition to 5 others that we have previously won over the last 3 years:

  • Best Motor Insurance Provider 2006
  • Best Online Motor Insurance Provider 2006
  • Best Online Travel Insurance Provider 2006
  • Best Home and Contents Insurance Provider 2005
  • Best Online Home and Contents Insurance Provider 2004

The awards are short listed by a panel of Your Money readers. Readers then rate the providers on service and product quality. We're extremely pleased to be recognised by consumers in this way and will make sure we maintain our high standards of customer service and quality products.

Customer Satisfaction

We aim to provide the best possible customer service and that's why we call 1,000 customers every month to ensure that we are delivering on our promises and constantly improving what we do.  Read more about our Customer Satisfaction Surveys.

Investors in People

In a business like ours, it's the people who play the biggest part in our success. At Churchill, we're committed to helping our staff and encourage people to be the best at what they do. We provide tailored, targeted learning activities which aid effective performance and also encourage the desire to achieve full potential.

 

In recognition of our dedication to the management and development of our people, Churchill holds the nationally recognised "Investors in People" Standard. Investors in People is the national Standard which sets out a level of good practice for training and development of people to achieve business goals.

The brand

The bulldog was used for the first time in advertising in 1994. Less than 2 years later, the Nodding Dog™ brand was born and was an instant hit. 2005 saw a refresh of the brand, although the dog remains firmly at the heart of it.

 

Nodding Dogs™ can be ordered from this website and include discounts for existing Churchill policyholders.

Churchill.com

Churchill.com was launched in 2000 and provides an alternative route for customers to find out information and get a quote. The website contains policy information about all our products and gets hundreds of thousands of hits each month from customers looking to Churchill for a cheaper quote.

 

Online discounts are available for Car Insurance, Home Insurance, Travel Insurance, Pet Insurance, Breakdown Cover and Van Insurance.