We're always adding more FAQs to our lists so it's never been easier to find what you're looking for.

For quick and easy online help, use our interactive feature to ask us a question and we'll search our FAQs for you.

Please phone us to change your policy as we're unable to action requests received by email.

If you’re unhappy with any part of our service, please see our full complaints procedure.

When sending us an email, please remember to include your surname, date of birth, postcode and policy number (if applicable). This will allow us to trace your details and respond to your email more efficiently. Please do not include any other personal, financial or banking details as email is not a secure way of supplying information.

Maximum call charge from a BT landline is 3p per minute. Calls from other networks may vary.