You are here: Homepage > About us > Accessibility
Website accessibility
A commitment to Accessibility
We are committed to making sure that everyone has access to our website and its content. Our aim is to ensure that everyone is able to read the details contained and complete applications for insurance online.
Our Car, Home and Breakdown sites are designed to help accessibility by following the Web Content Accessibility Guidelines (WCAG) set by the World Wide Web Consortium (W3C) as part of their Web Accessibility Initiative. Our Pet, Travel and Motorbike sites will be redesigned in this was shortly.
Car, Home and Breakdown are currently compliant with the required WCAG ‘A’ standard, with our goal being to become compliant to WCAG ‘Double-A’ accessibility standard level.
These sites fully utilise CSS (Cascading Style Sheets) to separate content from presentation, reducing file sizes and increasing download speeds. Most images have been regulated to the CSS document and where possible text alternatives for graphical content have been provided. The site is also accessible to users whose browsers do not support JavaScript.
There are currently a couple of areas which may cause some accessibility issues:
-
Security images (visual verification images)
For security reasons, images that require visual verification of characters are used as part of the Car Insurance Quote confirmation process. These types of images may not be accessible to users with certain types of impairments. We are actively searching for a more accessible replacement for these images. If you are experiencing problems with an image, please call us. -
Adverse effects when changing text and background colours
Where colours are used, we have tried to ensure maximum contrast between foreground and background items, according to the W3C’s suggested formula. We are aware some users need to use their own text and background colour settings. Users are able to change the colour options with ease, however, when they are changed it can cause adverse effects in the browser and certain content fails to be displayed (this content currently includes company logos). If you are experiencing problems with colour contrast, please call us.
Accessibility issues
If you experience any difficulties accessing our pages, please contact us and we will endeavor to provide you with the information you need.
Quotations
To obtain a car, home, breakdown or van quote, please follow the appropriate link below:
Car insurance quote
To obtain a travel quote, please follow the appropriate link below:
If you have saved a car, home, breakdown or van quote and wish to retrieve it, please follow the link below:
To obtain information about a travel or pet insurance quote, please follow the appropriate link below:
FAQ - ask a question function
To use our online FAQ search facility, use the links below.